The Shopify integration gives your AI phone agent direct access to your Shopify store data. When customers call about orders, products, or returns, the AI can instantly look up the information and provide accurate answers. It can search orders by number or email, check product availability, and even create draft orders for phone-based sales.
Key Benefits
Instant Answers
AI looks up orders and products in real time during the call
24/7 Support
Customers get order updates and product info any time they call
Phone Sales
Create draft orders directly from phone conversations
Features
How to Set Up
Frequently Asked Questions
Yes. The AI can search your Shopify product catalogue by name and provide callers with product details, pricing, and availability in real time during the call.
Yes. Customers can call and ask about their order status. The AI looks up orders by order number or the customer's email address and provides shipping status, order details, and tracking information.
Yes. The Shopify integration supports creating draft orders during calls, so your team can process phone-based sales. The draft order is created in Shopify for your team to review and finalise.
You need your Shopify store domain (e.g., mystore.myshopify.com) and an Admin API access token from a Shopify custom app. Enter these in the KiwiAgent.ai settings and the connection is established instantly.
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