The ServiceNow integration lets your AI phone agent create incidents, service requests, and other records directly in ServiceNow during calls. Callers get ticket numbers and status updates, while your IT or support team receives fully detailed tickets with transcripts and categorisation already done.
Key Benefits
Instant Tickets
Support tickets are created during the call, not after
Smart Routing
Tickets are categorised and routed to the right team automatically
Enterprise Ready
Works with your existing ServiceNow instance and security model
Features
How to Set Up
Frequently Asked Questions
Yes. When a caller reports an issue, the AI creates an incident or service request in ServiceNow during the call, including all relevant details, the transcript, and appropriate categorisation.
Yes. The AI can look up existing tickets in ServiceNow and provide the caller with the current status, assignment details, and any updates.
Yes. You can map call data to standard and custom ServiceNow fields, ensuring tickets are created with all the information your team needs.
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